Efficient Business Solutions · The first page of The Friction Audit

The Handoff Tracer

Find the 3 handoffs draining your team's week in 5 minutes with one process trace.

Five minutes, five steps

  1. Pick one process that annoys you weekly. Quote to cash is a good first.
  2. Write each step on one line, with the team that does it.
  3. Tick every line where the work waits for someone.
  4. Tick every line where data is typed in a second time.
  5. Count the ticks. Three or more on one process is your First Fix.
StepTeamWaits for someoneTyped in again
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2
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Marks on this process
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Trace the steps to see the count.

Build it once, properly.
Tony TaslimEfficient Business Solutions · Melbourne
Enterprise structure, translated.
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